Help
Support
Every route below reaches a person, not a ticket queue that swallows things. We reply within 2 working days.
What do you need?
Goes to
Subject
Pokicar — Bug report
We will fill in
Which app: Pokicar Device (e.g. iPhone 14, Pixel 8): OS version: App version: What I did just before it went wrong: What I expected to happen: What actually happened:Open in your email app
A reply within 2 working days. Those four lines at the top roughly halve the time to a fix.
Common questions
The five we are asked most
- How do I cancel a subscription?
- With Apple, not in the app. On iPhone: Settings → your name → Subscriptions. Cancel at least 24 hours before the renewal date, or that period still charges.
- Does deleting my account cancel my subscription?
- No — and this catches people out. The subscription lives with Apple, not with us, so it keeps renewing until you cancel it there. Cancel the subscription first, then delete the account.
- I have been charged after cancelling.
- A cancellation made inside the final 24 hours of a period does not stop that renewal. Request a refund through the store — Apple: reportaproblem.apple.com, Google: your Play order history. If the store refuses and you think it is wrong, write to us and we will look at it.
- I cannot sign in and I have lost the device.
- Email [email protected] from the address you registered with. We can help you back in, or delete the account entirely if that is what you would rather — see the account deletion page.
- How do I report another user or their content?
- Use the Report control on the item or profile in the app. If you cannot reach it, email us with a link or a screenshot. Anything involving a child or a credible threat is reviewed immediately.
Still stuck? Email [email protected], or read the privacy policy and terms.