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Dexlin

Your data

Delete your account

Deleting an account really deletes it, server-side, and you never have to ask us. Here is how — and exactly what goes and what, by law, has to stay.

The fast way

From inside the app

Every Dexlin app that has accounts can delete them from within the app, with no email and no waiting.

  1. 01Open the app and sign in, if you are not already.
  2. 02Go to Settings.
  3. 03Tap Delete account, near the bottom.
  4. 04Confirm. Your data is erased immediately.

Cancel your subscription first, if you have one.

Deleting your account does not cancel a subscription — it belongs to Apple or Google, not to us, and it will keep charging you. Cancel it in Settings → your name → Subscriptions on iPhone, or Play Store → profile → Payments and subscriptions on Android. Then delete the account.

If you cannot get in

Request it from here

Uninstalled the app, lost the device, or cannot sign in? Email us and we will do it for you. You do not need the app installed, and there is no charge.

Send to

[email protected]

Please include

  • • Which app the account is for
  • • The email address you registered with
  • • Your display name, if you remember it

Email us from the registered address if you can — it is how we confirm the request is really yours. If you cannot, we will ask a couple of questions to verify it before deleting anything, because an unverified deletion request is itself an attack.

We action requests within 30 days, and confirm by email when it is done.

The detail

What is deleted

  • Your profile — display name, email address, photo, and any city or country you set
  • Everything you have captured, uploaded or posted, including the image files themselves
  • Your comments, reactions, follows and followers
  • Your generated state — score, level, streaks, achievements and rankings
  • Your subscription status and usage allowances held on our side
  • Your authentication record, so the email address can be used to register again

What we have to keep, and why

Being straight about this is better than a promise of “everything” that is not quite true.

Encrypted backups
Overwritten on a rolling 30-day cycle. Nobody restores a backup to look at a deleted account, and after 30 days no copy remains.
Transaction records
If you ever paid for a subscription, tax law obliges us to keep a record of the transaction — the amount, the date and the store. It contains no app content.
Abuse and security records
If an account was suspended for a serious breach, we keep the minimum needed to enforce that ban. Otherwise nothing is kept.
Content other people hold
If someone else has already saved or screenshotted something you posted, we cannot reach into their device. Deletion removes it from our systems and from the app.

Deletion is permanent and cannot be undone. There is no grace period and no way for us to restore an account afterwards — if you only want a break, sign out instead.